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Here are the many ways you can reach us:

Member Service Information

Hours of Operation

Monday – Thursday:
9:00 a.m. to 5:15 p.m.

Friday: 9:00 a.m. to 6:00 p.m.

Saturday: 9:00 a.m. to 12:00 p.m.

Member Service Center

Phone: 610.797.7440

Text: 610.797.7440

General Information

Accidental Death & Dismemberment


CRI- Disability Insurance:

Contact Us

We are always available when you need us.*

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*For your protection please be advised that public Internet e-mail is not secure. Various links within our web site allow you to submit information to us by public Internet email. Please DO NOT provide personal or account information through public e-mail or submit any personal information that would compromise your identity, including your account number, social security number, credit card numbers, electronic services PINs, passwords or mother’s maiden name.

We will respond to your e-mail during normal business hours, which are Monday through Thursday from 9:00 a.m. to 5:15 p.m., Friday from 9:00 a.m. to 6:00 p.m., and Saturday from 9:00 a.m. to 12:00 p.m.

People First will not respond via public Internet e-mail to requests for account information or account activity. Please call our Member Service Center with these types of requests.

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Visa Card Customer Service

Visa® Platinum Credit Card

Mailing Address:
FIS Remittance Center
PO Box 4521
Carol Stream, IL 60197-4521

Customer Service:

Lost or Stolen Card:

Stolen Purchases:

Visa® Debit Card

Lost or Stolen Cards:

Member Service Center:

If you have our Online or Mobile Banking service you can place a lost or stolen status on your Visa® Debit Card immediately.

We also offer card controls with SecurLOCK Equip, allowing you to turn off your debit card in real time.

Branch Locations

If you would like to talk face-to-face, our member service representatives at any of our branch locations can help. Services vary at each brand, go to our branch locations page to find out more.

Monday – Thursday:
9:00 a.m. to 5:15 p.m.

Friday: 9:00 a.m. to 6:00 p.m.

Saturday: 9:00 a.m. to 12:00 p.m.

Sunday: Closed